After Sales Service
The investment and construction of a supercritical CO2 extraction plant or other equipment is just the beginning of a successful journey to utilize the full power of this remarkable process fluid. It also starts decades of operating high-pressure equipment which is generally very robust, but still requires knowledge and some degree of care to fully benefit and make sure it stays safe for everyone. Therefore, Natex provides the following services after the equipment goes into operation:
Training in operation and maintenance
Every operator should be trained during the commissioning phase of a supercritical CO2 extraction plant project. However, due to changes in staff or for continuous improvement, Natex offers individually adjusted training in-house or on-site. This might include the mechanical work required to change wear and tear parts or how to benefit from the extensive functionalities of our advanced process control systems. Regular training ensures that operators are always up-to-date with the latest procedures and safety protocols, which is crucial for maintaining the efficiency and safety of the plant.
Spare parts
Natex keeps track of all its supplied equipment and can typically provide the required spare parts even if a plant has been in operation for 25 years or more. This might not just be the seals or other wear and tear parts but can also include specific valve or pump components. Our engineers are happy to develop an individual strategy with you to have important spare parts in stock or start exchanging them with newer generations if a product is discontinued and no longer available. Having a reliable supply of spare parts ensures minimal downtime and continuous operation of the plant.
Regular safety checks
High-pressure CO2 process equipment is critical equipment, and in most countries, it is closely monitored and needs to come with suitable safety features. These requirements are described, for example, in EN 61511-1:2016 (Functional safety – Safety instrumented systems for the process industry sector) or EN 61508-6:2010 (Functional safety IEC 61508-02 & IEC 61508-3). These requirements apply whenever there is a risk for humans, the environment or the equipment. For example, to be able to securely open high-pressure quick-acting closures at any time, or to make sure that critical design temperatures are not surpassed, it is required to install SIL (Safety Integrity Level) sensors which must be certified by either the manufacturer (up to SIL2) or a notified body (SIL3 and above) and have special requirements for accuracy and reliability/error probability. In order to maintain the SIL classifications and subsequently the plant safety, all SIFs (Safety Instrumented Functions) are subject to regular recurring inspections. These safety checks are essential to ensure the long-term safety and reliability of the equipment.
Improvements
Years or even decades of operation can lead to a long list of possible improvements on a plant. Some of them might be as small as changing an icon on a visualization, whereas others might require several hundred square meters of space and a new building to install the latest and best version of CO2 recovery. Continuous improvement is key to maintaining the competitiveness and efficiency of the plant. Natex offers these services to help you stay ahead of technological advancements and adapt to changing market conditions.
Customer support and consultation
Whenever you require assistance with your high-pressure CO2 processing plant, we are happy to hear from you to discover the best solution. Our team of experts is available to provide support and consultation on any issues or questions you might have. Whether it’s troubleshooting a problem, optimizing a process, or planning an upgrade, we are here to help you achieve the best possible outcomes for your plant.
